4 ms·

AirBNB has a number and it's not hard to find. From the AirBNB site, click Help -> Visit the Help Center -> Contact Us. The number is +1-415-800-5959 or +1-85

AirBNB has a number and it's not hard to find. From the AirBNB site, click Help -> Visit the Help Center -> Contact Us. The number is +1-415-800-5959 or +1-855-424-7262 (Toll-free).

londons_explore 9y ago
Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car.
- scandox 9y ago
  How did the money side of that work out? (I'm quite ignorant of the AirBnB payment process).
  - gs1 9y ago
    The money is released to the home owner 24h after the arrival date if no complaint has been raised by the renter. Luckily haven't had a reason to test this though.
  - londons_explore 9y ago
    I never managed to contact a human about it. The airbnb dispute process allows you to request money from the host, but doesn't let you get a full refund - only ~80%. In my view, the house not existing warrants at a minimum a full refund. Instead I took it to my credit card company and got a full refund from them.
- nailer 9y ago
  Seems similar to my experiences - AirBnB neighbors throwing a rooftop party and their 'emergency' support won't help unless I can provide them with the airbnb listing of the owner (which I don't obviously have), rather than just the address. In situations like mine it's easier to call the police - AirBnb aren't interested in helping and having a record of consistent antisocial behaviour (and illegal letting) will help you take action against the owner.
  - JadeNB 9y ago
    > Seems similar to my experiences - AirBnB neighbors throwing a rooftop party and their 'emergency' support won't help unless I can provide them with the airbnb listing of the owner (which I don't obviously have), rather than just the address. > In situations like mine it's easier to call the police - AirBnb aren't interested in helping and having a record of consistent antisocial behaviour (and illegal letting) will help you take action against the owner. It seems that the situation that your parent describes: > > Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car. is different. That is a situation where a product that AirBnb had sold did not exist, and for which they should be held accountable. Any guarantees AirBnb makes about guests' behaviour (I don't remember if there are any) are to hosts, not neighbours; it seems to me that, if the hosts are not properly monitoring their guests' behaviour, then that should be a matter for the police. (What would you want AirBnb to do in that situation? It seems that at best they could address the issue of future parties, but not do anything about the one currently going on, which was, presumably, the problem.)
    - nailer 9y ago
      Yep it's a different situation, hence emphasising 'in situations like mine' in the post you're replying to.
      - JadeNB 9y ago
        > Yep it's a different situation, hence emphasising 'in situations like mine' in the post you're replying to. Oh, I see. I was confused by "Seems similar to my experience", which I mistook to mean something like "I had a similar problem that I wanted resolved", but which I now think I understand correctly as "while trying to resolve a different problem, I had a similar customer-service experience."
        nailer 9y ago
        Thanks for politely understanding and agreed I could have worded that better. :^)
- sushid 9y ago
  Something similar happened to me on Christmas night (on a 4.5 star place no less). The place was practically a shack and couldn't house more than 2 people if we crammed in. We called them for about 2 hours and finally got a person who told me that as long as the place existed, there was nothing that they could do that night. Never using them again.

AirBNB has a number and it's not hard to find. From the AirBNB site, click Help -> Visit the Help Center -> Contact Us. The number is +1-415-800-5959 or +1-855-424-7262 (Toll-free).

londons_explore 9y ago

Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car.

scandox 9y ago
How did the money side of that work out? (I'm quite ignorant of the AirBnB payment process).
- gs1 9y ago
  The money is released to the home owner 24h after the arrival date if no complaint has been raised by the renter. Luckily haven't had a reason to test this though.
- londons_explore 9y ago
  I never managed to contact a human about it. The airbnb dispute process allows you to request money from the host, but doesn't let you get a full refund - only ~80%. In my view, the house not existing warrants at a minimum a full refund. Instead I took it to my credit card company and got a full refund from them.
nailer 9y ago
Seems similar to my experiences - AirBnB neighbors throwing a rooftop party and their 'emergency' support won't help unless I can provide them with the airbnb listing of the owner (which I don't obviously have), rather than just the address. In situations like mine it's easier to call the police - AirBnb aren't interested in helping and having a record of consistent antisocial behaviour (and illegal letting) will help you take action against the owner.
- JadeNB 9y ago
  > Seems similar to my experiences - AirBnB neighbors throwing a rooftop party and their 'emergency' support won't help unless I can provide them with the airbnb listing of the owner (which I don't obviously have), rather than just the address. > In situations like mine it's easier to call the police - AirBnb aren't interested in helping and having a record of consistent antisocial behaviour (and illegal letting) will help you take action against the owner. It seems that the situation that your parent describes: > > Called that and was left waiting in the queue for 3 hours (about a house I had booked which didn't exist) before I gave up and had to sleep in the car. is different. That is a situation where a product that AirBnb had sold did not exist, and for which they should be held accountable. Any guarantees AirBnb makes about guests' behaviour (I don't remember if there are any) are to hosts, not neighbours; it seems to me that, if the hosts are not properly monitoring their guests' behaviour, then that should be a matter for the police. (What would you want AirBnb to do in that situation? It seems that at best they could address the issue of future parties, but not do anything about the one currently going on, which was, presumably, the problem.)
  - nailer 9y ago
    Yep it's a different situation, hence emphasising 'in situations like mine' in the post you're replying to.
    - JadeNB 9y ago
      > Yep it's a different situation, hence emphasising 'in situations like mine' in the post you're replying to. Oh, I see. I was confused by "Seems similar to my experience", which I mistook to mean something like "I had a similar problem that I wanted resolved", but which I now think I understand correctly as "while trying to resolve a different problem, I had a similar customer-service experience."
      - nailer 9y ago
        Thanks for politely understanding and agreed I could have worded that better. :^)
sushid 9y ago
Something similar happened to me on Christmas night (on a 4.5 star place no less). The place was practically a shack and couldn't house more than 2 people if we crammed in. We called them for about 2 hours and finally got a person who told me that as long as the place existed, there was nothing that they could do that night. Never using them again.