The Burford guy starts out hysterical and continues hysterical. I think it's bad policy for the CEO to respond personally to the most crazy and unreasonable of

The Burford guy starts out hysterical and continues hysterical. I think it's bad policy for the CEO to respond personally to the most crazy and unreasonable of customers. Much better to just let them rant on the web rather than giving them a big platform and bringing yourself down to their level.