So the two biggest problems are people with problems and no suggestions, and people with problems AND suggestions? So it's just people with problems, then. I c

So the two biggest problems are people with problems and no suggestions, and people with problems AND suggestions? So it's just people with problems, then. I can appreciate that you have some "demon customers" causing much grief in those two groups, but you also have the target users for your software giving you feedback on their own pain points. You don't want to lose their input, otherwise you're creating software that no one can use and tossing it into a hole.