I'm making a massive location-based game myself right now (currently have 140 million POIs in the USA alone) and have been studying how Niantic is making decisi

I'm making a massive location-based game myself right now (currently have 140 million POIs in the USA alone) and have been studying how Niantic is making decisions for about 9 months now. It's pretty crazy how poorly they treat every misstep they make, though I think they did a good job quickly giving refunds, rewards, etc after this one, as well as a decent sounding apology. Of course, they should have been better prepared for the event, but they did seem to do better at the cleanup this time. So... baby steps?