This smells strongly like farmed out to 3rd party creative agency work. Different domain, basic off the shelf PHP help desk software etc. A lot of time organiz

This smells strongly like farmed out to 3rd party creative agency work. Different domain, basic off the shelf PHP help desk software etc. A lot of time organizations don't have developers, and rather than work with the product organization within their company to get an idea pitched and approved and implemented, they just contract it out to an agency. The end result is some server running AWS, not connected to the real companies network, but with your brand on it, and no real support from a security and administration perspective.