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I work on an EHR. I work in a hospital on an EHR that is used in a network of about 20 hospitals. A frequent complaint I tend to hear is that the doctors just w

I work on an EHR. I work in a hospital on an EHR that is used in a network of about 20 hospitals. A frequent complaint I tend to hear is that the doctors just want to be busy with their patient and not with the software. We try to make the software as easy to use as possible, but it is still slower than them just working on paper for many things (like sharing notes quickly between them and their assistants). On the other hand, I do think that an EHR can be a good thing. Because we work closely with the doctors we can tweak things to their liking. Some departments spent a great deal more time on tweaking the software (mostly younger doctors) and that pays off for them. They lose less time with the software and the software becomes an aid for them - as it should be. It does not happen in every department of all of the 20 something hospitals, but it _can_ be good. From what I have seen in this industry - the worst thing you can do as a hospital is buy an EHR package by a company that is not working closely with others in the medical field. You need communication between the departments and the engineers, and a short release-cycle surely helps.

apathy 9y ago
Serious question: does your company have a clause in the service contract that forbids disclosing, documenting, or photographing potentially catastrophic bugs in the software? Aka do you work for Epic
loa_in_ 9y ago
What I learnt from the software I use most is that best productivity software has at least some of traits: - is complex, but has a fast route for most common things (e.g. placeholder text for all fields where such text can be applicable; lots of checkboxes but also a button that selects a set of most common ones while unselecting most uncommon ones; etc.) - has features that enable automation and customisation (macros, user defined presets, sharing of those presets in something not unlike Steam Workshop, key shortcuts for EVERYTHING but unbound by default) - has user profiles (most linux tools are simply tied to your home directory, so it's a feature of the system, I can imagine though that doctors share their offices and computers, so it's something that needs to be included as a feature of the software itself)
specialist 9y ago
What is the success rate for other enterprisey things, like ERPs, CRMs, those nasty SAP or PeopleSoft initatives? Healthcare is harder than any other domain. One would expect its supporting IT would reflect that.

apathy 9y ago

Serious question: does your company have a clause in the service contract that forbids disclosing, documenting, or photographing potentially catastrophic bugs in the software? Aka do you work for Epic

loa_in_ 9y ago

What I learnt from the software I use most is that best productivity software has at least some of traits: - is complex, but has a fast route for most common things (e.g. placeholder text for all fields where such text can be applicable; lots of checkboxes but also a button that selects a set of most common ones while unselecting most uncommon ones; etc.) - has features that enable automation and customisation (macros, user defined presets, sharing of those presets in something not unlike Steam Workshop, key shortcuts for EVERYTHING but unbound by default) - has user profiles (most linux tools are simply tied to your home directory, so it's a feature of the system, I can imagine though that doctors share their offices and computers, so it's something that needs to be included as a feature of the software itself)

specialist 9y ago

What is the success rate for other enterprisey things, like ERPs, CRMs, those nasty SAP or PeopleSoft initatives? Healthcare is harder than any other domain. One would expect its supporting IT would reflect that.