I agree with the author that one of the most annoying parts of the process is that Symantec doesn't tell the legitimate owner any details to actually help them.

I agree with the author that one of the most annoying parts of the process is that Symantec doesn't tell the legitimate owner any details to actually help them. If I got that type of error/reissue email, I would assume it was something fairly normal going on, when in reality I really, really need to know that the private key had been leaked.