Various folks have been looking at Slack as the medium for handling this sort of thing, e.g.: https://techcrunch.com/2017/03/17/niles-is-a-slack-bot-that-learn

Various folks have been looking at Slack as the medium for handling this sort of thing, e.g.: https://techcrunch.com/2017/03/17/niles-is-a-slack-bot-that-learns-your-teams-questions-and-answers-them-so-you-dont-have-to/ https://techcrunch.com/2017/03/17/niles-is-a-slack-bot-that-... Slack themselves are trying to tackle this as well of course: https://slack.engineering/search-at-slack-431f8c80619e https://slack.engineering/search-at-slack-431f8c80619e