Of course. You need to teach this with culture. Come over and ask me something I know is in the wikki? Let's sit down and search the wikki together. No match?

Of course. You need to teach this with culture. Come over and ask me something I know is in the wikki? Let's sit down and search the wikki together. No match? Then let's type up a result together and enter it for future use. You can't fix a bad process with a magic app, but a magic app can help a process work much better.