5 ms·

No matter the technological progress, I know I'll hate the moment I'll cross a vehicle whom I can't interact with.

• neom 9y ago
  Why?
  • treehau5 9y ago
    The same reason you get frustrated when you realize the customer service agent you have been talking to the whole time is just AI powered, and more then 3/4ths of the response have been pre-filled. Loss of the human element. Kind of hard to describe, but very obvious when it is missing.
    • devrandomguy 9y ago
      Loss of intelligence / skill is the problem. If that AI understood your goal, and had the ability to modify your account, then we might actually prefer the AI version.
      • treehau5 9y ago
        Until the situation I am in requires compassion and or empathy to resolve. Maybe the outcome isn't desired from my perspective, but I feel better about it now.
        • linkregister 9y ago
          A human customer service agent might have all the empathy in the world, but if it's not permitted under their company policy then it is unhelpful. The point I'm making is that empathetic outcome in customer service interactions is the outcome of explicit and implicit decisions by the organization. Empathy can only be used if the employee knows he or she won't face a negative impact.
          • treehau5 9y ago
            Sometimes bending explicit policy is part of providing exceptional customer service. Not every situation is the same. If companies never bent the rules, you would never get these wonderful PR stories that companies love -- as an example. intrinsically this is part of the problem -- we are reducing decisions down to basically a hard set fast of rules that I am sure AI will implement and arrive to the correct rules better than any human can -- but we aren't robots. There is no correct set of levers to pull, and you can't take emotion out of decisions that are made. Nobody likes strict legalism, and you can't possibly make rules for every single situation.
  • badthingfactory 9y ago
    I was driving to work one day and the light was broken at the busiest intersection in town. People were able to make it through the intersection using hand signals and flashing headlights. How does this work when half of the cars are fully autonomous? How are computers going to understand what those hand signals mean? A bridge in my town is under construction and it is down to one lane. They put up full stop lights at both ends of the lane closure to manage traffic. Every two or three times I go over that bridge, someone coming from the other direction goes on red because they can see no traffic is coming. I have to sit and wait for that vehicle before going or no one will be able to move. I love the idea of fully autonomous vehicles, but next time you drive somewhere count the number of ambiguous situations that occur and ask yourself if you think a computer could be programmed to handle all of it. I'm rather skeptical.
    • adrianN 9y ago
      There will be a rather long period where auto-cars still have steering wheels and can ask their occupants to take over.
      • ghaff 9y ago
        That's almost certainly the case. However, as soon as you've said that, you now have a requirement that: - There be a sober, competent, licensed driver in the vehicle - There needs to be a reliable non-instantaneous handoff from the vehicle to the snoozing driver - The driver is probably still ultimately responsible for actions taken by the vehicle Don't get me wrong. I'll take a reliable highway autopilot system. But this does largely rule out many of the use cases that people are thinking about when they say self-driving car.
        • adrianN 9y ago
          Those use cases can come after the technology has proven itself reliable. You don't have to have the perfect solution with the first production car.
      • Fricken 9y ago
• skolos 9y ago
  Right now there is not much interaction happening with drivers texting or watching videos on their phones. I cannot wait for the moment this doesn't imperil their and others safety.