It's disingenuous (or misinformed) to talk about on-call engineers being annoyed that they're always being woken up by alerts. That's the job. A lot of compani

It's disingenuous (or misinformed) to talk about on-call engineers being annoyed that they're always being woken up by alerts. That's the job. A lot of companies mis-manage their ops department and flood the on-call staff with after hours alerts because someone is not fixing the underlying issues. This situation is not unique to Uber. (One alternative is to have a 24/7 NOC staff to deal with recurring alerts (and resolving them using a NOC playbook) and escalate to engineers as necessary, which they may have already been doing) Reporting on these specific issues in this way makes me wonder what other examples in this article might be commonplace in many industries. There's no easy way to know if Uber is a truly horrible place to work, or if they just dug up every inflammatory remark they could find, and confirmation bias is feeding what we want to be true. Although the executives (like the CTO) definitely aren't afraid to sound like dicks.