At some point also post-TSA, they started referring to us as "customers" instead of "passengers", which is similarly irritating and unnecessary. It's also less

At some point also post-TSA, they started referring to us as "customers" instead of "passengers", which is similarly irritating and unnecessary. It's also less accurate, since I am always a passenger when I fly, but often not a customer, since someone else (perhaps an employer) purchased the ticket I'm flying under.