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The incentives for "as long as you're happy with our services, you'll keep paying us" may not be 100% aligned with user interest (see: services difficult to uns
by donmatito 9y ago
The incentives for "as long as you're happy with our services, you'll keep paying us" may not be 100% aligned with user interest (see: services difficult to unsubscribe and so on) but they seem much better than the alternatives.
- dsabanin 9y agoBut doesn't "as long as you're happy with our services, you'll be using our product and we get to show you ads and make money" work the same way?
- donmatito 9y agoAt first, probably, yes. But then you start to optimize for different things, because the interests are not aligned : you want "engaged eyeballs" on your service, which may or may not be best for the user. Hence tactics like gamification, notifications, the whole Hooked model, and so on. Of course we can debate on the definition of what is "best" for the user. Maybe users like and need clickbait headlines and fake news. But to me it's just a softer version of "Maybe users like gambling machines and being addicted to cigarettes"