3 ms·

Not 100%, but rather 90% refundable. Link: http://store.apple.com/Catalog/US/Images/salespolicies.html http://store.apple.com/Catalog/US/Images/salespolicies.ht

• jonhohle 16y ago
  > Except where prohibited, a 10% restocking fee will apply to any non-defective item If you can prove its defective, there is no restocking fee, alternatively, they'll likely replace the phone with an new one if it is just a problem with certain models.
  • deleted 16y ago
    [deleted]
  • yumraj 16y ago
    What are you talking about? Look at this: http://www.boygeniusreport.com/2010/06/29/leaked-apples-internal-iphone-4-antenna-troubleshooting-procedures/ http://www.boygeniusreport.com/2010/06/29/leaked-apples-inte... Apple claims this is the best that they have ever had and have explicitly advised their support staff that this is not a problem. Their recommendation is to just hold differently. In other words, its the user who is defective, not the phone. Just how do you propose anyone proves its defective given that, and avoid being charged the restocking fee?
    • jonhohle 16y ago
      In practice, you walk into the store, tell them its not working properly and they will either take back the item you have claimed to be defective or replace the item. In general, Apple's retail stores are extremely straight forward, offer great customer service, and don't yank you around like other brick and mortar retailers.
  • inferno0069 16y ago
    It may be hard to "prove" it's defective when Apple's stated position is that it's not.