6 ms·
The guy was pretty rude.I am not saying that he was unnecessarily rude. He has every right to be pissed off. But, it's a fact that he was rude. It would have be
by Indyan 16y ago
The guy was pretty rude.I am not saying that he was unnecessarily rude. He has every right to be pissed off. But, it's a fact that he was rude. It would have been really easy for Steve to ignore his message or to shoot back. Jobs' calmness actually earned my respect. I think he handled that guy perfectly. Jobs told him that Apple was working on the issue. Yet, he wasn't satisfied. So, Jobs just advised the guy to relax a bit.
- btmorex 16y agoHave you ever been in an argument with a spouse/significant other and told them to "calm down"? Did saying that ever make them calm down? Telling someone to "calm down" is pretty much guaranteed to make them even more upset/frustrated. I don't know if Jobs said that on purpose to annoy that guy, but the outcome wasn't exactly surprising.
- phreanix 16y agoI don't think you can compare an argument with a significant other to this. I have no doubt that Jobs was being perfectly transparent when he said that and meant exactly what he wrote. However, you're right that it's not exactly the best way to diffuse the situation, so he did say: "You may be working from bad data. Not your fault. Stay tuned. We are working on it." reasonable, yes? "