I was a software developer at Serena when they made the change to Google, which was generally well-received when proposed, and at cutover. It didn't take long

I was a software developer at Serena when they made the change to Google, which was generally well-received when proposed, and at cutover. It didn't take long to discover that distribution lists were poorly supported. When we could get them set up, delivery was sketchy. This was probably the #1 early complaint from within my team. As things progressed, and we started using Google Apps, I personally found that the very flat organization got out of hand when one had lots of documents shared with them. I don't know whether these or similar complaints factored much into the decision. The decision to go to Google was made under a CEO who was very gung-ho about various cloud computing strategies. The new CEO is focused on returning Serena to core product strategies and increasing sales.