SaaS and cloud makes sense financially and for support, but it's clear they have lost their most passionate customers. The worry for them now must be that they

SaaS and cloud makes sense financially and for support, but it's clear they have lost their most passionate customers. The worry for them now must be that they have massively miscalculated the number of new signups they were getting as a result of recommendations from these users that are now feeling burned and won't now recommend them above Lastpass, Dashlane etc.