Agreed. I am learning something called "crucial conversations" right now. These are conversations where opinions vary, stakes are high, and emotions run strong.

Agreed. I am learning something called "crucial conversations" right now. These are conversations where opinions vary, stakes are high, and emotions run strong. People have an aversion to having these conversations. It usually ends in silence or violence. The book I am drawing this from claims that handling it is a skill that is teachable and learnable. I have been trying to apply what little I have learned so far and it had been working way better than what I have been using.