3 ms·
or are you going to spend time reviewing 12 hours of footage to find out who made the mess and then spend weeks trying to get the money back? Fortunately, I ca
by EliRivers 9y ago
or are you going to spend time reviewing 12 hours of footage to find out who made the mess and then spend weeks trying to get the money back?
Fortunately, I can get that done for me at a cost of much, much less than 12 hours of my own time. I can farm it out overseas to somewhere with a large supply of very cheap labour. I wouldn't be surprised if sitting in front of a bank of a half-dozen taxi-interior replays running backwards at triple-speed (with the empty periods already taken out by some relatively simple processing) from a point at which the uncleanliness is visible was seen as a good job, compared to some other options available.
Wouldn't be surprised if I could have that done for me at a cost of a few dollars a time; if I then charge the culprit a hundred bucks on their already registered credit card or taxi account for cleaning (fifty sounds too low), it becomes very economical for me.
- gambiting 9y agoOk, then the customer does a chargeback on their credit card insisting they didn't do the mess, and you have to sit down and actually watch the footage because you can't be certain if your $5/hour overseas firm did a good job or if they just selected a random passenger to get it done quicker. Inconveniently, they also did the chargeback at the last possible moment(say a month after) so you don't have the recording anymore. Or maybe the video is not that clear what happened. I mean, we have to deal with shitty customers all the time. 99% of the time it's just not worth pursing someone who broke something or just left a mess, even if theoretically I could hunt down proof that they did it. It almost always escalates to some multi-month situation that is not worth the effort.
- kalleboo 9y agoJust take the Google approach: ban them from the app and don't have any phone support.
- Johnythree 9y agoIt gets reported, so you clean it, and flag the previous occupant. If someone becomes a multiple offender, you ban them. Simple.
- phire 9y agoTriple speed? You know exactly what time your customers entered and left the vehicle. All you have to do is pull out a set of freeze frames from before and after each customer and compare the two.
- deleted 9y ago[deleted]