>All they do is collect payments, coordinate dots on a map, and provide driver rating This is spoken like someone who hasn't lived in a city that only had a ta

>All they do is collect payments, coordinate dots on a map, and provide driver rating This is spoken like someone who hasn't lived in a city that only had a taxi monopoly before Uber arrived. It's like saying all the iPhone did was take an iPod and put it in a Nokia. It completely misses all the little nuances and subtleties that made Uber successful and makes people keep coming back to them. Before Uber, in New York City: * To get a taxi, I had to be physically near a taxi (and before the outer borough cabs, I had to be basically in Manhattan or Brooklyn right next to the East River). Good luck getting a lift home from south Brooklyn at 2:30 in the morning. * I had to be physically near the street to hail a cab. With Uber, I can get a car moving towards me while I'm still indoors. This is huge when it's raining in the city. It's huge when you're in a shady area and you don't want to stand outside waiting around, asking to be mugged. * I was vulnerable to someone walking in front of me and grabbing the cab I was getting the attention of * I had to be in the cab with the door closed before telling the driver where to go. And if he huffed and said he didn't want to go there, I'd have to threaten him with a call to 311. Great start to a trip where you're stuck in someone's backseat - threatening them after they told you they don't feel like driving somewhere you need to go. * I often had to carry cash because (even though it's illegal to have a non-working card reader) many taxi's card readers just "stopped working man." I don't even need to have my wallet with me to take an Uber. * I've had cab drivers get out of the cab and yell at me on the street because he didn't think my 15% tip was enough. Similarly I'm sure some people don't tip. Uber helps both drivers and passengers by providing ratings for both. And, I don't want to speak for anyone but I imagine plenty of black New Yorkers have some experiences with cab drivers and hailing a cab and the difficulty of getting a ride somewhere. I wonder if any black folks who've dealt with racist cabbies agree with you that all Uber does is collect payments and coordinate dots on a map.