> The veterinarians I've seen are booked from dawn to dusk, so "too many clients" is their issue. Why advertise when you are already booked solid. Websites are

> The veterinarians I've seen are booked from dawn to dusk, so "too many clients" is their issue. Why advertise when you are already booked solid. Websites aren't just advertising, though. They can also reduce support costs by providing info effectively. If people can reliably get lots of relevant info from your website (hours, directions, prices, policies) that should reduce the workload on the secretary/admin. People who can't easily find what they need online have to call and talk to someone about it, which means your phones are busy, which makes it harder to deal effectively with incoming customers. (that said, I suppose it's conceivable yelp/google maps/whatever is already adequately providing the low-hanging fruit)