I worked in LibTech for 6 years, and despite crafting a system that was easy to use and intuitive, some of our university library customers still wanted their s

I worked in LibTech for 6 years, and despite crafting a system that was easy to use and intuitive, some of our university library customers still wanted their students to go through training - and produced hard copies of their own user guides to the discovery service, despite us releasing new features every few weeks.