Well, all I can say as a former Continental Platinum (and later United 1K) is that the combination has resulted in the uttermost cesspool of service, fees, anno

Well, all I can say as a former Continental Platinum (and later United 1K) is that the combination has resulted in the uttermost cesspool of service, fees, annoyances, and outright insults (thanks for stranding me overnight in Louisville KY on my way home to NJ and not even giving me a voucher for a hotel!). Anything they can do to improve service is fine in my book, but I'm not holding my breath. And just don't get me started on upgrades, delays, and bumps... let's just say I never fly United unless it's a direct flight.