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Exactly this. Being able to see what users are actually saying to your chat bot is critical to do development. Without it, it is like trying to debug an issue

by throwaway2016a 9y ago

Exactly this. Being able to see what users are actually saying to your chat bot is critical to do development. Without it, it is like trying to debug an issue with a website without being able to see the HTTP access logs. Furthermore, the bot already knows when you say the right things to it, because what command you issued is sent to the developer's lambda endpoint so they can fulfill your request. This is just telling the developer when you say things to their app that weren't properly recognized by the AI. Previously it was like telling a developer: you got this many 404 errors but we won't tell you what page they were on. This is just telling the developer what page.

snarf21 9y ago
Yeah, and this is the information that is needed to really move these skills forward. I wish you could set a threshold on the intents based on confidence level and prioritization to have more of a custom fall through logic.
ceejayoz 9y ago
I understand entirely the need... but at some point some developer's going to get a transcript that goes "Alexa, order me an Uber." "To where?" "OH NO YOU DON'T ASSHOLE YOU HAD SEX WITH MY COUSIN AND WE'RE GOING TO TALK ABOUT THIS RIGHT NOW".
- throwaway2016a 9y ago
  While I think that is possible the same is true if I'm on the phone with the dispatcher at a Taxi company and no one is saying the phone company is disrespecting my privacy for sending the full uncensored audio of what I say into the phone to the phone number I called. I actually like that analogy better than the website one I gave... effectively when you activate a bot of any kind you are calling that bot.
  - DougWebb 9y ago
    That's a good analogy, but two things: 1) It's a lot easier to call a bot accidentally than to make a phone call accidentally, since the phone requires you to press your butt against it, but the bot is just listening to you talk near it. 2) Accidental phone calls are also ephemeral. Even if it goes to voicemail, only the recipient is likely to ever hear it, and it generally won't be kept forever. With Alexia, it goes into some big training pool, probably permanently.
    - throwaway2016a 9y ago
      1) While I might buy that for accidentally triggering Alexa itself. Accidentally triggering an app is quite a bit harder because it requires a specific sequence of words. 2) Most phone carrier store voicemails in the cloud. We have no guarantee they delete them.

snarf21 9y ago

Yeah, and this is the information that is needed to really move these skills forward. I wish you could set a threshold on the intents based on confidence level and prioritization to have more of a custom fall through logic.

ceejayoz 9y ago

I understand entirely the need... but at some point some developer's going to get a transcript that goes "Alexa, order me an Uber." "To where?" "OH NO YOU DON'T ASSHOLE YOU HAD SEX WITH MY COUSIN AND WE'RE GOING TO TALK ABOUT THIS RIGHT NOW".

throwaway2016a 9y ago
While I think that is possible the same is true if I'm on the phone with the dispatcher at a Taxi company and no one is saying the phone company is disrespecting my privacy for sending the full uncensored audio of what I say into the phone to the phone number I called. I actually like that analogy better than the website one I gave... effectively when you activate a bot of any kind you are calling that bot.
- DougWebb 9y ago
  That's a good analogy, but two things: 1) It's a lot easier to call a bot accidentally than to make a phone call accidentally, since the phone requires you to press your butt against it, but the bot is just listening to you talk near it. 2) Accidental phone calls are also ephemeral. Even if it goes to voicemail, only the recipient is likely to ever hear it, and it generally won't be kept forever. With Alexia, it goes into some big training pool, probably permanently.
  - throwaway2016a 9y ago
    1) While I might buy that for accidentally triggering Alexa itself. Accidentally triggering an app is quite a bit harder because it requires a specific sequence of words. 2) Most phone carrier store voicemails in the cloud. We have no guarantee they delete them.