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I find it amusing that the article describes United solving the problem of oversold flights as if United didn't create the problem itself.
by Hnrobert42 9y ago
I find it amusing that the article describes United solving the problem of oversold flights as if United didn't create the problem itself.
- tialaramex 9y agoCustomers created the problem, not United. People want to pay the _absolute_ minimum possible to travel, no exceptions. If you tell people "For $5 more we won't have you kicked in the head by an angry toddler" people loudly tell each other "Yeah, yeah, I really want that, $5 is a steal". And then, they click "No thanks" and say to themselves "Saved myself $5" Every safety feature on an aeroplane is there because it's mandated by law. If you let people go without for a dollar, people who'd use a dollar to wrap used gum will forego the safety to save a dollar, because people think of every dollar spent on air travel as somehow "wasted" even as they simultaneously complain about how awful air travel is. Over the years Airlines have _tried_ telling customers they're interested in offering a better service for a higher price, and customers almost all say that's what they want, and almost all choose a different, cheaper airline. This is the customers' fault, as clear as day.
- TillE 9y agoThis is an incredibly popular meme, with absolutely zero compelling evidence to support it. Airlines are, in general, incredibly bad at advertising the small ways in which their coach seats are better. You have to go to weird niche websites to find this information. And you're blaming the customers here?