I second this. This book has quite a boring cover, and quite boring "clip art" diagrams, but the message is astonishingly useful and can be applied in all situa

I second this. This book has quite a boring cover, and quite boring "clip art" diagrams, but the message is astonishingly useful and can be applied in all situations, particulary in software development. In hindsight it's easy to say something like "the red light was flashing to indicate the widget wasn't working. The pilot didn't do anything about it, he's obviously negiligent". At the time though the pilot may be dealing with 100s of stimuli and he doesn't know that this single red light is "the one" he should especially be paying attention too. There's a quote about assigning blame - "Looking for scape goats is like peeing your pants, in the short term it feels pretty good but in the long term it makes you look pretty stupid."