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I just left a healthcare company very similar to Cerner/Epic. The healthcare user experience sucks because the parties involved want it to suck. Older doctors

by jbob2000 9y ago

I just left a healthcare company very similar to Cerner/Epic. The healthcare user experience sucks because the parties involved want it to suck. Older doctors are highly resistant to change and will look for any opportunity to condemn your product. The nurse's unions will stop you in your tracks for taking away duties that a nurse should be doing (we had a client tell us we couldn't auto-fill date fields with today's date, the nurses had to do that). Patients with chronic illnesses do not want to use any apps at all, they have tried program after program over the years and are sick of hospitals forcing them to hop on and off a platform every 2-3 years (our diabetes app failed in trial because users didn't want to do anything but talk to the doctor). Give healthcare another 10 years for the generation to turn over.

le-mark 9y ago
Cerners longtime CEO and founder recently passed away. It's unfortunate one of his legacies will be how NOT to communicate via email[1]. It's also unfortunate the culture he fostered never erred far from this aggressive, intimidating, almost abusive pattern. It was one of the most toxic environments I ever worked in[2]. [1] http://holtz.com/blog/business/threats-and-intimidation-wont-forge-workforce-passion-but-conversation-will/4289/ http://holtz.com/blog/business/threats-and-intimidation-wont... [2] source: me, contractor 2015-2016.
vacri 9y ago
A friend of mine used to be a QA at a prominent children's hospital. The departmental interoperation was terrible[1], and every department used its own software. There was no hope of unifying the software, because every head of department had their own preferred software (often because of vendor kickbacks), and the hospital CEO was more interested in PR than managing. So any time an interdepartmental solution would be proposed at the heads-of-department meetings, any given head of department would nix it with "if we use that software, children will die". Of course everyone knows that was a lie, but that head of department was the final authority for it. [1] A different friend was trying to get his son in for an appointment. The relevant department asked him to fax some forms to get the appointment; the phone was not enough and email wasn't an option. Fax! Forms were faxed... they asked them to be refaxed all in one stream! Faxed all together... they asked for the forms to be faxed in a particular order! At this point, he went to another hospital.
FLUX-YOU 9y ago
>Give healthcare another 10 years for the generation to turn over. Anything for a Win10/Modern web EMR. Good lord, all of them suck and are ancient monoliths by now.

le-mark 9y ago

Cerners longtime CEO and founder recently passed away. It's unfortunate one of his legacies will be how NOT to communicate via email[1]. It's also unfortunate the culture he fostered never erred far from this aggressive, intimidating, almost abusive pattern. It was one of the most toxic environments I ever worked in[2]. [1] http://holtz.com/blog/business/threats-and-intimidation-wont-forge-workforce-passion-but-conversation-will/4289/ http://holtz.com/blog/business/threats-and-intimidation-wont... [2] source: me, contractor 2015-2016.

vacri 9y ago

A friend of mine used to be a QA at a prominent children's hospital. The departmental interoperation was terrible[1], and every department used its own software. There was no hope of unifying the software, because every head of department had their own preferred software (often because of vendor kickbacks), and the hospital CEO was more interested in PR than managing. So any time an interdepartmental solution would be proposed at the heads-of-department meetings, any given head of department would nix it with "if we use that software, children will die". Of course everyone knows that was a lie, but that head of department was the final authority for it. [1] A different friend was trying to get his son in for an appointment. The relevant department asked him to fax some forms to get the appointment; the phone was not enough and email wasn't an option. Fax! Forms were faxed... they asked them to be refaxed all in one stream! Faxed all together... they asked for the forms to be faxed in a particular order! At this point, he went to another hospital.

FLUX-YOU 9y ago

>Give healthcare another 10 years for the generation to turn over. Anything for a Win10/Modern web EMR. Good lord, all of them suck and are ancient monoliths by now.