But there needs to be a scalable way to let users reset passwords. Users will forget passwords, as anyone who has ever worked tier one support can verify. Requ

But there needs to be a scalable way to let users reset passwords. Users will forget passwords, as anyone who has ever worked tier one support can verify. Requiring a physical, government-issued ID to be presented at an office can work for some scenarios, but not for the vast majority of online services.