> In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. However, my details are on HN, s

> In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. However, my details are on HN, so feel free to PM if you want me to see what I can do internally. What possible information would you need? You are basically saying you don't trust OP's account of what happened.