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Kudos to Pinboard. How he pulls it off with the almost non-existing support and without a(n official) mobile app is interesting, too. Other apps have Intercom
by factsaresacred 9y ago
Kudos to Pinboard. How he pulls it off with the almost non-existing support and without a(n official) mobile app is interesting, too.
Other apps have Intercom or some other support app telling you that you're special and promising you a reply in a few hours. Meanwhile Maciej doesn't reply to your emails or tweets.
And yet, growth.
Perhaps neglect is the secret sauce!
- tonyedgecombe 9y agoPerhaps chance is the secret sauce.
- andrei_says_ 9y agoPerhaps being awesome, fully human and sincere with your users, and standing behind your service while providing an amazing narrative around your product is a part of the secret sauce.
- idlewords 9y agoI don't like the idea of outsourcing support to strangers. I think it's more meaningful to have your email ignored by the founder.