4 ms·

> that it's not as easy to solve as a naive first pass would assume. Because Google doesn't have the resources to tackle challenging problems? lol. A difficul

> that it's not as easy to solve as a naive first pass would assume. Because Google doesn't have the resources to tackle challenging problems? lol. A difficult to solve problem on its own is one thing, but the comically awful support Google offers indicates that it's more likely a "we don't care" versus a "we don't know how" problem.

victorhooi 9y ago
We don't have a monopoly on clever CS people =). I'm pretty sure Dropbox and Box.net have lots of smart people working for them as well. (In fact, I have friends at Dropbox) I'm not an expert in that specific bug, so I won't speculate publicly - but the memory issue is something that has seen steady commits over time from various people who are plugging away diligently at it. It's a bit of a moving target, and there is a tradeoff. The customer's case is a bit of an edge case, and at the extreme end of things. In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. However, my details are on HN, so feel free to PM if you want me to see what I can do internally.
- Mithaldu 9y ago
  > In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. What possible reasons could there be for your support team denying the refund that may have been left off that page? Hypothetically speaking.
- dx034 9y ago
  > I'm pretty sure Dropbox and Box.net have lots of smart people working for them as well. (In fact, I have friends at Dropbox) While I cannot say anything regarding Box.net, the Dropbox app on Windows is one of the best working programmes I have installed. It has never crashed and doesn't slow down my computer, no matter how much it has to sync. I never understood why Google isn't able to copy Dropbox behaviour even after years. GDrive is still able to slow down my computer notably if I sync a lot of files and it tends to lose the connection every week or so until I restart it. If you then look at how reliably Google Search or Gmail work, the answer can just be that Google doesn't care, not that they couldn't do it.
- albedoa 9y ago
  > In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. However, my details are on HN, so feel free to PM if you want me to see what I can do internally. What possible information would you need? You are basically saying you don't trust OP's account of what happened.
  - goldfire 9y ago
    In any kind of user-facing support role, not trusting the user's account of what happened is rule #1.
nikanj 9y ago
Somehow it's starting to feel like Google is the Bell of the 21st century, and this sketch has stood the test of time surprisingly well https://www.youtube.com/watch?v=CHgUN_95UAw https://www.youtube.com/watch?v=CHgUN_95UAw

victorhooi 9y ago

We don't have a monopoly on clever CS people =). I'm pretty sure Dropbox and Box.net have lots of smart people working for them as well. (In fact, I have friends at Dropbox) I'm not an expert in that specific bug, so I won't speculate publicly - but the memory issue is something that has seen steady commits over time from various people who are plugging away diligently at it. It's a bit of a moving target, and there is a tradeoff. The customer's case is a bit of an edge case, and at the extreme end of things. In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. However, my details are on HN, so feel free to PM if you want me to see what I can do internally.

Mithaldu 9y ago
> In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. What possible reasons could there be for your support team denying the refund that may have been left off that page? Hypothetically speaking.
dx034 9y ago
> I'm pretty sure Dropbox and Box.net have lots of smart people working for them as well. (In fact, I have friends at Dropbox) While I cannot say anything regarding Box.net, the Dropbox app on Windows is one of the best working programmes I have installed. It has never crashed and doesn't slow down my computer, no matter how much it has to sync. I never understood why Google isn't able to copy Dropbox behaviour even after years. GDrive is still able to slow down my computer notably if I sync a lot of files and it tends to lose the connection every week or so until I restart it. If you then look at how reliably Google Search or Gmail work, the answer can just be that Google doesn't care, not that they couldn't do it.
albedoa 9y ago
> In terms of the customer support side of things, I don't know all the specifics of what happened, so I won't comment further. However, my details are on HN, so feel free to PM if you want me to see what I can do internally. What possible information would you need? You are basically saying you don't trust OP's account of what happened.
- goldfire 9y ago
  In any kind of user-facing support role, not trusting the user's account of what happened is rule #1.

nikanj 9y ago

Somehow it's starting to feel like Google is the Bell of the 21st century, and this sketch has stood the test of time surprisingly well https://www.youtube.com/watch?v=CHgUN_95UAw https://www.youtube.com/watch?v=CHgUN_95UAw