I call that the Google myopia. the new users of a new, sexy product, usually free, are always in awe because they really go the extra mile and have the best te

I call that the Google myopia. the new users of a new, sexy product, usually free, are always in awe because they really go the extra mile and have the best team working on it. that's when everyone else is looking from far away and they see that everything is perfect. then the team gets promoted, leaves, etc. and what's left is the real Google consumer product. and that is the crap they everyone sees up close. and every problem goes to support forum hell.