4 ms·
The same reason forcing devs to do ops on their own product justifies having devs do (some of) their own customer support. Otherwise they just toss any old crap
by shermozle 9y ago
The same reason forcing devs to do ops on their own product justifies having devs do (some of) their own customer support. Otherwise they just toss any old crap over the fence and it becomes somebody elses' problem. Force them to solve those problems and they magically go away, cos devs hate support.
- zamber 9y agoAt one project we had that pushed over to QA. We didn't have to touch it. Report a problem form sent an email to JIRA allowing us to scrape the influx of 400 daily reports for potential issues. It was pretty helpful in diagnosing a Samsung Android issue where our app was killed for no apparent reason (they have their own additional resource manager that scores apps and kills them UNLESS the app has a persistent notification).
- wastedhours 9y agoIf possible, teams should always "fix it twice" from support requests - get the customer sorted ASAP, and then determine if it's possible to solve the problem fully (either extra support documentation, patch, longer term feature etc...).