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They're a part of the package but they are not what the user is paying for. If free users and paid users both have access to the app, then it's not a paid featu
by dpkonofa 9y ago
They're a part of the package but they are not what the user is paying for. If free users and paid users both have access to the app, then it's not a paid feature. People aren't paying for the app, they're paying for the service and, at least in this case, the service is still working.
If the OP was actually concerned with finding a solution to their problem (which is absolutely an edge case) and not just being a squeaky wheel, they'd pay $30 for InSync or find another free tool that syncs with Google Drive. The Google app is a bonus provided by Google to make the use of their service easier. The OP complaining about being a paying customer is pointless because what they're paying for is still completely useable.
- jfoutz 9y agoNo. It's literally "Store, sync, and share files easily." [1] There is no way to sync a device without an app. The app is not a bonus, it is a core feature of the service. [1] https://gsuite.google.com/products/drive/ https://gsuite.google.com/products/drive/
- dpkonofa 9y agoAnd it does exactly that for 99.9% of users. The app is not what the user is paying for, though, and he doesn’t deserve a refund just because it doesn’t work for his particular situation.
- icebraining 9y agoIf free users and paid users both have access to the app, then it's not a paid feature. You just assert this as if it was self-evident, but it's not. The same feature can be offered for free and as a paid component of a package, just like the same code can be licensed to some under the GPL and to others under a proprietary license. In this case, syncing is part of the service being purchased, and the means to achieve that is absolutely part of the package, even if it's also offered for free to others.