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Depends on company culture. I would expect that a Googler would get into some trouble (at the very least step on some toes, though that might be warranted in th
by scarmig 9y ago
Depends on company culture. I would expect that a Googler would get into some trouble (at the very least step on some toes, though that might be warranted in this situation) if they basically cut out the team this particular bug was triaged to. Probably better to escalate internally and have the engineers actually responsible for fixing the bug have it made a higher priority.
- Nition 9y agoAnd yet for the customer, it's so much better if the engineer contacts you and tells you they're actually working on your problem. This is why people love dealing with small businesses who don't have those layers of bureaucracy. "Wow, I'm actually talking to someone in a real conversation like a normal human being."
- scarmig 9y agoThat is part of the trade off between going big and enterprisey versus small and human. I think sometimes it makes sense to go one way, other times it makes sense to go the other.
- myelin 9y agoI work at Google, and get pull requests from people on other teams fairly frequently. It's usually stuff like "I found this particular pattern results in a memory leak, and fixed it Google-wide", but sometimes it's "hey, I used your code, and fixed a bug". It's a bit like how things work in the open source world; it depends on the situation and the individuals, but patches are usually welcome. The only case where I can imagine someone getting into trouble would be if they spent a ton of time fixing a random bug when they're meant to be working on something else, and it resulted in something important getting held up.