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Upvoting so someone at Google can look at this. I won't use a Google product if I can avoid it because their support is terrible and automated. At their scale
by sergiotapia 9y ago
Upvoting so someone at Google can look at this.
I won't use a Google product if I can avoid it because their support is terrible and automated. At their scale I imagine any customer slight can be rounded off because of the sheer number of customers they have.
- askvictor 9y agoSupport for G-suite had been great in my experience, but you're paying for it (unless you're a school/University)
- brianwawok 9y agoIt can be hard to pay for support. I had to join a waiting list to pay Google for their new cloud support model they advertised a few months back. Hoping they don't kill it off before I can pay them for support to ask why DNS is broke in my GCE environment that I pay for. :(
- stephengillie 9y agoI use Google Fi for my phone service, because I can switch my single device and number to another carrier relatively quickly. I recommend my family and friends not use Google Fi, because of Google's reputation for randomly killing off services. I don't want to have to navigate numerous family and friends to another carrier on short notice, because an executive decided this side-project wasn't quite profitable enough - or because an executive needs this side-project's resources for their own pet project. I don't want my phone carrier shut off because of another company's internal politics, and one way to avoid that is to only utilize services which are a company's primary product.
- yebyen 9y agoI was actually waiting for someone to bring up Project Fi, because in my opinion it seems to be one of the Google services that breaks the mold, in fact I've had more than a handful of interactions with their Customer Service and I've always left satisfied or with my problem actually solved. I really do hope they don't kill it, because I have recommended it to a number of people who have gone ahead and signed up for the service, and they're probably going to remember who recommended it after it goes away... But at the same time it seems like it should have the be quite profitable, and I have more faith that it won't go away. There's only one service at Google that gets my cash dollars for $80-100/mo, and that's my Fi family plan with three lines.
- markdown 9y agoI love love love Google support, in particular with Google Suite. Would be awesome if their free products came with support, but I know that's asking too much.