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A generic communication API (this might exist). When I want to communicate with my customer, it handles how they receive the message - whether that's SMS, Email
by mclifton 9y ago
A generic communication API (this might exist). When I want to communicate with my customer, it handles how they receive the message - whether that's SMS, Email, IM, slack, etc.
- thunderrabbit 9y agoYep. I thought of this too. The recipient can specify which way to receive notifications from whom.
- buckhx 9y agoFront https://frontapp.com/ https://frontapp.com/ might be what youre looking for. If you want to do the plumbing yourself, Smooch is more at the API level.
- freyfogle 9y agoNot quite what you're asking for, but here is a service that provides the opposite side of that - all customer messages come into a single queue on your side and can then be processed by customer service and/or answered by a bot https://hubtype.com/ https://hubtype.com/