I had the exact same experience in SF. I really wanted to use Redfin, but it was just impossible. Every person we dealt with from Redfin was uninformed and unhe

I had the exact same experience in SF. I really wanted to use Redfin, but it was just impossible. Every person we dealt with from Redfin was uninformed and unhelpful. Finally went to a traditional local buyers agent who did a great job, showed us houses in different neighborhoods that matched what we wanted, and we finally closed after looking for about 2 months. The other interesting thing we noticed was that the houses we were seeing with the agent wouldn't show up on Redfin until weeks after we got to see them. I learned that one thing a good local agent can do is get you in to see stuff before it's officially "on the market".