I had a similar experience, although I caught on very quickly that the Redfin process was not going to work for me. We were first time home buyers relocating a

I had a similar experience, although I caught on very quickly that the Redfin process was not going to work for me. We were first time home buyers relocating and were looking for a house in a new area. Wife and I looked for months online and actually found a house on Redfin. Contacted them to put in an offer and I get back "well, why don't you schedule some time to come down and look at some houses". On top of that, the guy I actually spoke to was a remotely located coordinator that knew nothing about the area, and said we would be handed off to someone else local once we actually scheduled a viewing. Here I am wanting to put in an offer now and there was zero sense of urgency. In a hot market, I'm going to pay a little bit extra to be able to actually get the house we want. I called a local traditional agent and we got an offer in the same day. Another coworker that relocated had the same experience; tried Redfin, agent didn't even show, got a traditional local agent and closed quickly.