I had this happen because of a closed AWS account with 2FA that locked out my longtime Amazon.com retail account. The 2FA factor was a business phone number tha

I had this happen because of a closed AWS account with 2FA that locked out my longtime Amazon.com retail account. The 2FA factor was a business phone number that I had given back to my former employer a couple of years ago. The best that AWS/Amazon support could give me is start a new Amazon.com account. At least the AWS account wasn't billing anything.