A friend had this happen to him (The unauthorized person accessing it). He sells on amazon and had all his inventory removed from being sold while this was goin

A friend had this happen to him (The unauthorized person accessing it). He sells on amazon and had all his inventory removed from being sold while this was going on. Calls did nothing. What finally worked was the amazon facebook page. He posted on there, they PMed him and he was back up and going within a couple hours where he had been getting the run around for a week or two on the phone.