> As another responder astutely pointed out below, services like this aren't contractually-bound, they're subject to TOSes. Yes, I did say it should be expecte

> As another responder astutely pointed out below, services like this aren't contractually-bound, they're subject to TOSes. Yes, I did say it should be expected, not that it is :( This is where large companies are most to blame -- they sell products and services, but have no support unless you pay extra. I can understand out-of-hours or technical support, but basic accounting and account issues (e.g. account lockouts) should really be unethical to not support for a paid service. (I don't quite want to say illegal, but it shouldn't be the norm like it is now.) I've had significantly better dealings with "smaller" shops with this kind of thing. Basic account support always appears to be the first thing to the chopping block as they grow :(