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In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him. If so,
by Twirrim 9y ago
In all seriousness, email jeff@amazon.com. The most likely outcome is that some relevant managers will receive one of the infamous "?" emails from him.
If so, that'll result in two things:
1) Your problem will be resolved ASAP, managers right up the chain will be tracking it extremely closely, as they'll have to justify every action to Jeff. Everyone goes scrambling when one of those emails goes out.
2) A post-mortem will be done of everything that happened, with processes and procedures improved to ensure it doesn't happen again.
- sleepychu 9y agoCan you provide some links to stuff about the infamous "?" emails?
- trevyn 9y agoThis page has 10 such links. 8-) https://www.google.com/search?q=bezos+question+mark+email https://www.google.com/search?q=bezos+question+mark+email
- sleepychu 9y agoDuckduckgo wasn't so helpful with this one. :-(
- deleted 9y ago[deleted]
- adrianpike 9y agoHere's a couple I found: https://www.quora.com/Whats-it-like-to-receive-a-question-mark-e-mail-from-Jeff-Bezos-at-Amazon-Inc https://www.quora.com/Whats-it-like-to-receive-a-question-ma... https://www.inc.com/bill-murphy-jr/customer-service-jeff-bezos-question-mark-rule.html https://www.inc.com/bill-murphy-jr/customer-service-jeff-bez...
- Twirrim 9y agohttps://www.bloomberg.com/news/articles/2013-10-10/jeff-bezos-and-the-age-of-amazon-excerpt-from-the-everything-store-by-brad-stone https://www.bloomberg.com/news/articles/2013-10-10/jeff-bezo... and a little bit here: https://www.quora.com/Whats-it-like-to-receive-a-question-mark-e-mail-from-Jeff-Bezos-at-Amazon-Inc https://www.quora.com/Whats-it-like-to-receive-a-question-ma... No one inside Amazon wants to receive a question mark email from Jeff, and a number of the VPs have picked up the habit too.
- falcolas 9y agoI think that's gone the way of the dodo. Last I remember, he didn't read those anymore, and they were automatically just shunted into the normal escalation flow. Too many people got wind of it and abused it.
- Twirrim 9y agoIt was certainly still active and being triggered by Jeff not long before I left Amazon (just over a year ago now), I used to be subscribed to the list where those post-mortems would appear, and they would always indicate how the escalation occurred.
- TrickyRick 9y agoProbably only works if you know Besos personally nowadays.
- ignoramous 9y agoNope. Those still work the way OP described, if my recent experience is anything to go by. Not sure if @jeff reads all the emails... but he may have assitants that do and send those out, and track them? The managers in the escalation chain might tend to panic when the "?" comes about like the OP claims going by the # of emails and phone-calls I recieved from them.
- an_account_name 9y agoIt definitely still works that way, in my experience.
- flavor8 9y agoI emailed it a couple months back to complain about USPS, and got a reply and a result (all my packages arrive via UPS or some rinky dink carrier now.)
- ericras 9y agoI don't care if he personally reads them or not but it worked for me in January. I was locked out and phone/email support ignored me or sent me in circles. One email to jeff@amazon.com and my account was restored in a few hours.
- Thaxll 9y agoBecause you think sending an email to Jeff will actually get into his inbox or even read by himself? lol.