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This happened to me with instagram. I reset a password, then they detected "suspicious activity." I clicked "send pin via email" and the email never shows up.

This happened to me with instagram. I reset a password, then they detected "suspicious activity." I clicked "send pin via email" and the email never shows up. I've done it 3 or 4 times over the course of a week + it never works. It's a documented error + FB/Instagram refuse to addres it. https://medium.com/@joelrunyon/instagrams-security-features-are-broken-and-they-won-t-do-anything-about-it-16233f0935b0 https://medium.com/@joelrunyon/instagrams-security-features-...

legohead 9y ago
And a similar thing has happened to me with Microsoft. I needed to get to my OneDrive. I go to log in, and it says invalid password. I go to reset the password, and it never sends me an email. I go through the alternate-email update process, answer the security questions, and it doesn't believe I am who I am. When I try to get access to real support (a person), it makes me login. Back to problem #1. Also, I should note that the email on record is real and works. The only thing I can think of is I named it microsoft@mydomain, and they don't like the word microsoft in it?
- sly010 9y ago
  Same here (email never arrived) with my Apple Developer Account.
  - wlesieutre 9y ago
    I got into a similar situation when Apple prompted me to turn on 2-factor auth, and then after I accepted it wouldn't send 2-factor codes. Thankfully the "we turned on 2-factor" email gives you a link to turn it back off within 30 days or I would have been in some trouble.
- joelrunyon 9y ago
  This is worse because at least with mine, they send the reset password (so I know they have the right email on file). Then, when they send the PIN to the same email - it never actually shows up. Ugh.
stedaniels 9y ago
Took me weeks to get back an Instagram account that was locked as soon as I signed up, with a phone number too. Half the forms that are meant to help you are actually broken and 500 error most of the time. After many emails I ended up having to send a photo of myself holding a sign with the username and some random code on it. So bizarre. It's not like Facebook don't know my entire life history, but hoops still had to be jumped through!
- joelrunyon 9y ago
  Do you have any numbers or emails you used to get in touch? I've sent in like 3-4 support requests and it's a black hole!
scriptkiddy 9y ago
Makes me feel better about all the time I spent on the password reset functionality for my latest project.
gingerlime 9y ago
We're having the same problem, and it's been well over a month now, and despite several phone calls with Facebook support and lots of emails, nothing is working. We've sent documents, escalated, etc. Nothing works. We've spent over 200,000 EUR on Facebook/Instagram advertising so far (I guess that's still small fish), and still can't get it resolved.

legohead 9y ago

And a similar thing has happened to me with Microsoft. I needed to get to my OneDrive. I go to log in, and it says invalid password. I go to reset the password, and it never sends me an email. I go through the alternate-email update process, answer the security questions, and it doesn't believe I am who I am. When I try to get access to real support (a person), it makes me login. Back to problem #1. Also, I should note that the email on record is real and works. The only thing I can think of is I named it microsoft@mydomain, and they don't like the word microsoft in it?

sly010 9y ago
Same here (email never arrived) with my Apple Developer Account.
- wlesieutre 9y ago
  I got into a similar situation when Apple prompted me to turn on 2-factor auth, and then after I accepted it wouldn't send 2-factor codes. Thankfully the "we turned on 2-factor" email gives you a link to turn it back off within 30 days or I would have been in some trouble.
joelrunyon 9y ago
This is worse because at least with mine, they send the reset password (so I know they have the right email on file). Then, when they send the PIN to the same email - it never actually shows up. Ugh.

stedaniels 9y ago

Took me weeks to get back an Instagram account that was locked as soon as I signed up, with a phone number too. Half the forms that are meant to help you are actually broken and 500 error most of the time. After many emails I ended up having to send a photo of myself holding a sign with the username and some random code on it. So bizarre. It's not like Facebook don't know my entire life history, but hoops still had to be jumped through!

joelrunyon 9y ago
Do you have any numbers or emails you used to get in touch? I've sent in like 3-4 support requests and it's a black hole!

scriptkiddy 9y ago

Makes me feel better about all the time I spent on the password reset functionality for my latest project.

gingerlime 9y ago

We're having the same problem, and it's been well over a month now, and despite several phone calls with Facebook support and lots of emails, nothing is working. We've sent documents, escalated, etc. Nothing works. We've spent over 200,000 EUR on Facebook/Instagram advertising so far (I guess that's still small fish), and still can't get it resolved.