I would guess ankurdhama was talking about the problem from the customer's perspective. When you hear them say: "I need a modern site", don't start until you'r

I would guess ankurdhama was talking about the problem from the customer's perspective. When you hear them say: "I need a modern site", don't start until you're clear why they want it. For example "My customers told me my site doesn't look very trustworthy" will lead to a different solution than "My site is too slow" or "My site doesn't work on mobile devices". Once you know the customer's why, you are also better able to make decisions like "It's okay to lose 1% of the data in case of failure in order to have a simpler system", or "We only look at the results once a day anyway, so using batching is acceptable".