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Brand matters a lot in the ecommerce world, as we've seen with the acquisitions of Zappos, Chewy, Bonobos and a long list of others over the years. If you aren'
by jameslk 9y ago
Brand matters a lot in the ecommerce world, as we've seen with the acquisitions of Zappos, Chewy, Bonobos and a long list of others over the years. If you aren't optimizing for customer loyalty, which is usually cheaper than customer acquisition, you're leaving money on the table and eliminating any competitive advantage.
- petra 9y agoI get the impression that Bonobos had a unique product, and Zappos excelled in customer service(and i think they also cracked the formula of their market). Brand was a nice side-effect of that. But i don't understand what brand does a store that sells similar stuff to what you can find on Amazon can get.
- jameslk 9y agoZappos started out dropshipping too. The brand is associated with the curation. You'd be surprised how little others care to comparison shop once they're ready to make a purchase. As long as you seem trustworthy and your prices seem reasonable (or aren't very high in general). Once you've made them a happy customer, they're more likely to buy again if they're on your newsletter or being retargeted. It works for us and it seems to be working well for others like Wish.com[0]. 0. https://nytimes.com/2017/05/03/magazine/the-online-marketplace-thats-a-portal-to-the-future-of-capitalism.html https://nytimes.com/2017/05/03/magazine/the-online-marketpla...
- libertine 9y agoBrand isn't a side effect. There's a whole discipline on it.