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What load of horseshit on Stripe's part. From anecdotes I've read on HN, they're the same as PayPal or any other payment company just with a newer brand and bet
by dplgk 9y ago
What load of horseshit on Stripe's part. From anecdotes I've read on HN, they're the same as PayPal or any other payment company just with a newer brand and better API.
- exclusiv 9y agoI've processed over $1.5M on Stripe for one of my companies and lost 11 of 11 disputes. I didn't support evidence for most though. I have another startup which has processed only 30k and had 9 disputes. I won one dispute (4 charges) but only because I got the customer to agree in writing that he would withdraw and I would refund. I submitted a screenshot of my conversation with him in Intercom. He withdrew it and I refunded him as soon as I could. Seems like it isn't really worth the time to submit evidence unless it's for a lot of money or the customer agrees to withdraw and calls off their dispute. Def. in the customer's favor.