6 ms·

Who is the payment processing leader at this point for digital payments? I assume Stripe, no?

smitty1110 9y ago
https://www.datanyze.com/market-share/payments/ https://www.datanyze.com/market-share/payments/ That chart is for number of domains. PP is still the market leader by a huge margin. I'm sure if you looked at the number of transactions per month, Amazon might move into the top 3, but PP would still be the largest.
- Consultant32452 9y ago
  Which one of those does all the CC processing for the big porn companies?
  - phil21 9y ago
    None. The big porn companies have direct banking relationships with (typically multiple - as banking access is typically the largest risk such a company carries) merchant banks. They will then use whatever payment processor they feel like (e.g. an authorize.net clone) or build their own, but hooked into their merchant account on the backend. These will (generally) be invisible to you, as all the API calls are done in the background and hosted by the company itself. The small porn companies typically use ccbill or epoch, although my knowledge is slightly dated in that area.
deleted 9y ago
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gnicholas 9y ago
We've had issues with Stripe as well. For example, one of our customers forgot they were paying (happily) for a subscription to our software, and they flagged a recurring charge with their CC company. When Stripe notified us of the flag, we quickly showed them server logs showing that the customer was still actively using our software. We also provided the original purchase information and screenshot of what the user saw right before making the purchase. Stripe said we lost the dispute because we didn't provide the customer's driver's license. (What?!) We persisted and at this point contacted the customer, who readily admitted that he was still using our software and was happy to pay for it. Unfortunately, even this was not enough for Stripe, who refused to reverse their levy on us. They claimed that someone had stolen the CC from its true owner, signed up for our software, and was emailing us from a fraudulent email address. At this point, the customer (who was really nice) called their CC company several times to say that it was all a misunderstanding and that the charge was justified. But Stripe refused to accept this as proof. They might not be as bad as PayPal, but they're not saints either.
- nikanj 9y ago
  The margins in CC processing are so low, the companies need to pull stuff like this to stay solvent :(
- dplgk 9y ago
  What load of horseshit on Stripe's part. From anecdotes I've read on HN, they're the same as PayPal or any other payment company just with a newer brand and better API.
  - exclusiv 9y ago
    I've processed over $1.5M on Stripe for one of my companies and lost 11 of 11 disputes. I didn't support evidence for most though. I have another startup which has processed only 30k and had 9 disputes. I won one dispute (4 charges) but only because I got the customer to agree in writing that he would withdraw and I would refund. I submitted a screenshot of my conversation with him in Intercom. He withdrew it and I refunded him as soon as I could. Seems like it isn't really worth the time to submit evidence unless it's for a lot of money or the customer agrees to withdraw and calls off their dispute. Def. in the customer's favor.
- cft 9y ago
  We disputed perhaps 1500 chargebacks with Paypal and won only 2 or 3. Chargebacks for "virtual goods" are unwinnable. Be sure to keep your chargeback rate under 1% by the number of payments, otherwise reserves will be applied.
- edwinwee 9y ago
  Hi there, I work at Stripe. Sadly, the cardholder's bank ultimately makes the decision on who wins disputes, and we don't have the ability to reverse them. For some context, when a dispute is initiated, the bank automatically refunds the payment, and provides a window for you to submit evidence—and then they decide who wins the dispute. Frankly, this system's pretty antiquated—and oftentimes, they do favor the cardholder, but we want to help you fight back in any way we can (both in preventing disputes, and also responding). I'd love to take a closer look into this if you email me at edwin@stripe.com

https://www.datanyze.com/market-share/payments/ https://www.datanyze.com/market-share/payments/ That chart is for number of domains. PP is still the market leader by a huge margin. I'm sure if you looked at the number of transactions per month, Amazon might move into the top 3, but PP would still be the largest.

Consultant32452 9y ago
Which one of those does all the CC processing for the big porn companies?
- phil21 9y ago
  None. The big porn companies have direct banking relationships with (typically multiple - as banking access is typically the largest risk such a company carries) merchant banks. They will then use whatever payment processor they feel like (e.g. an authorize.net clone) or build their own, but hooked into their merchant account on the backend. These will (generally) be invisible to you, as all the API calls are done in the background and hosted by the company itself. The small porn companies typically use ccbill or epoch, although my knowledge is slightly dated in that area.

deleted 9y ago

[deleted]

gnicholas 9y ago

We've had issues with Stripe as well. For example, one of our customers forgot they were paying (happily) for a subscription to our software, and they flagged a recurring charge with their CC company. When Stripe notified us of the flag, we quickly showed them server logs showing that the customer was still actively using our software. We also provided the original purchase information and screenshot of what the user saw right before making the purchase. Stripe said we lost the dispute because we didn't provide the customer's driver's license. (What?!) We persisted and at this point contacted the customer, who readily admitted that he was still using our software and was happy to pay for it. Unfortunately, even this was not enough for Stripe, who refused to reverse their levy on us. They claimed that someone had stolen the CC from its true owner, signed up for our software, and was emailing us from a fraudulent email address. At this point, the customer (who was really nice) called their CC company several times to say that it was all a misunderstanding and that the charge was justified. But Stripe refused to accept this as proof. They might not be as bad as PayPal, but they're not saints either.

nikanj 9y ago
The margins in CC processing are so low, the companies need to pull stuff like this to stay solvent :(
dplgk 9y ago
What load of horseshit on Stripe's part. From anecdotes I've read on HN, they're the same as PayPal or any other payment company just with a newer brand and better API.
- exclusiv 9y ago
  I've processed over $1.5M on Stripe for one of my companies and lost 11 of 11 disputes. I didn't support evidence for most though. I have another startup which has processed only 30k and had 9 disputes. I won one dispute (4 charges) but only because I got the customer to agree in writing that he would withdraw and I would refund. I submitted a screenshot of my conversation with him in Intercom. He withdrew it and I refunded him as soon as I could. Seems like it isn't really worth the time to submit evidence unless it's for a lot of money or the customer agrees to withdraw and calls off their dispute. Def. in the customer's favor.
cft 9y ago
We disputed perhaps 1500 chargebacks with Paypal and won only 2 or 3. Chargebacks for "virtual goods" are unwinnable. Be sure to keep your chargeback rate under 1% by the number of payments, otherwise reserves will be applied.
edwinwee 9y ago
Hi there, I work at Stripe. Sadly, the cardholder's bank ultimately makes the decision on who wins disputes, and we don't have the ability to reverse them. For some context, when a dispute is initiated, the bank automatically refunds the payment, and provides a window for you to submit evidence—and then they decide who wins the dispute. Frankly, this system's pretty antiquated—and oftentimes, they do favor the cardholder, but we want to help you fight back in any way we can (both in preventing disputes, and also responding). I'd love to take a closer look into this if you email me at edwin@stripe.com