I apologize for the delayed response: The chromebook confuses my mother because she doesn't really understand how google drive works. She needs to download doc

I apologize for the delayed response: The chromebook confuses my mother because she doesn't really understand how google drive works. She needs to download documents and then send people document links if they want to edit stuff, and that really confuses her because its not what she's used to. My mother is generally pretty tech savvy, but the switch from the microsoft suite to google drive has been confusing for her. There are certain websites she goes to for school that don't work in google chrome - only firefox. She doesn't have the option to switch to firefox, so this creates other issues for her. sometimes she needs to make powerpoint presentations and move them to another computer to present. She therefore, needs to send a PDF version. This creates more confusion. Though there are many benefits to the chromebook (all of your files are online so they can be accessed from anywhere; long battery life; its super light), there are still some user issues for older/less-tech-savvy users.