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Which gov.uk services offer commenting facilities? Would you be able to share how effective these methods have been to preventing spam while allowing legitimate
by arjie 9y ago
Which gov.uk services offer commenting facilities? Would you be able to share how effective these methods have been to preventing spam while allowing legitimate comments?
- robin_reala 9y agoEvery non-service page has a feedback form, services need to provide feedback mechanisms[1] and the blogs have a commenting system. Basically, none of these publish immediately. Feedback goes into Zendesk typically, and everything on the blogs are premoderated. Spam happens but because it doesn’t immediately show up on a gov.uk property it’s minimal enough to deal with manually. Basically, better that than denying a section of the population the right to comment. [1] https://www.gov.uk/service-manual/design/feedback-pages https://www.gov.uk/service-manual/design/feedback-pages
- arjie 9y agoAh thanks for responding. The design choices there make sense for a government website where inclusivity is important.